Mediation refers to amicably process through mediation between two parties involved in a conflict. Mediation is a way how to solve disagreement (dispute, tensions, arguments, difﬁculties, helplessness between each other) within a calm environment.
The neutral third person (mediator or a team of mediators) does not take parts in decisions relating to the conﬂict. He will support all involved parties to make decisions on their own responsibility. If the mediator suggest any solutions depends on the direction of the mediation.
Mediation simply means moderation within conﬂicts
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